Last updated: 2026-02-17
If you use this Website, the Services available through the Platform, or create an Account on the Platform, you agree to unconditionally accept and comply with this User Agreement (hereinafter referred to as the "User Agreement" or "Terms"). Please read this document in full before using the Website or any Services.
In this User Agreement, "Platform" refers to our cryptocurrency exchange platform and its operator. The text of this User Agreement is posted on our Website and contains the main terms and conditions of our public offer, including the terms of use of the Services and the Platform.
Essential documents: The following are integral parts of this User Agreement: the AML/CFT and Know Your Customer Policy, the Privacy Policy, the Cookie Policy, the Delisting Policy (if published separately), and the Fee Schedule (Commissions).
IMPORTANT: By creating an Account, replenishing your balance, or accessing or using the Platform or any Services, you confirm that you have read, understood, and fully agree to this User Agreement and any updates we make from time to time. If you do not agree, you have no right to access or use any Services. By checking the confirmation box when creating an Account, you provide explicit consent to these Terms. Some functions of the Website and Platform may not be available depending on your country of citizenship and/or residence.
Unless otherwise defined elsewhere in this User Agreement, the following terms have the following meanings:
Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa. References to "include" or "including" mean "including but not limited to."
The subject of this User Agreement is the provision of Services that allow Users to store and exchange Digital Assets. We provide: (a) access to a Platform for storing and exchanging Digital Assets; (b) access to the Website and Account; (c) access to information necessary to use the Platform and perform Transactions; (d) access to payment service operator and/or provider services required for Transactions, Deposits, and Withdrawals. We may provide other Services as defined in this User Agreement and/or available on the Website or Platform. We reserve the right to choose markets and jurisdictions for conducting business and may restrict or refuse to provide Services in certain countries at our discretion.
You understand and agree that we are not a party to Transactions (unless otherwise provided for specific Services) and do not provide financial services using Fiat Money. Operations on the Platform are conducted directly between Users. Financial services related to Fiat Money are provided by third-party financial institutions. For security, AML/CFT compliance, and appropriate checks, we may administer payment information necessary for Deposits, Withdrawals, or other Transactions.
You may only act on your own behalf or (for corporate Accounts) on behalf of the legal entity you represent. You may not use the Services as an agent, intermediary, or broker for another person. Services are provided exclusively to Persons aged 18 and over. By using the Services, you confirm that you are at least 18 years old.
Before accessing the Services, you must ensure that use of the Services, Platform, Website, and mobile application is permitted in your country of citizenship/residence or the country from which you access them. You are solely responsible for compliance with all applicable laws. We are not responsible for access or use by Persons from jurisdictions where our Services are prohibited.
By creating an Account, you represent and warrant that: (a) you have reached the age of legal capacity to enter into this User Agreement; (b) you are a natural or legal person with full legal capacity; (c) you have not previously been prohibited from using our Services; (d) you do not have another Account on the Platform (no multi-accounts); (e) if acting on behalf of a legal entity, you have all necessary rights and authority.
You may not make any Transactions or use any Services if: (a) you are controlled by or are a citizen or resident of countries blacklisted by FATF, subject to UN/EU/US sanctions, or if you are a Sanctioned Person; (b) you are a citizen and/or resident of the United States or a legal entity owned by US citizens/residents (unless we expressly permit); (c) you do not meet our compliance standards or belong to a high-risk group. We reserve the right to restrict Services for citizens/residents of certain jurisdictions. You are responsible for compliance with the laws of your residence and citizenship.
Information you provide must not be misleading, untrue, or falsified. Providing false information or forged documents is prohibited. We may deny access or suspend your Account if we doubt the correctness of your data. In case of false information or forged documents, we reserve the right to permanently close your Account. You may not sell, rent, share, or transfer your Account or access credentials to third parties. You are responsible for the security of your username, password, two-factor authentication codes, and other credentials. We are not responsible for losses due to unauthorized access. You must immediately notify us of any loss of credentials or unauthorized access.
We may require you to confirm your identity for access to Services. Verification may include mobile phone verification, identity documents, proof of address, or video verification. All Accounts are initially personal. After identity verification, you may request an upgrade to a corporate Account if you use Services on behalf of a legal entity.
We take all necessary measures and use best standards to comply with applicable laws related to combating money laundering and terrorist financing. We operate in accordance with our AML/CFT Policy and internal procedures. Our AML/CFT procedures cover: internal control; compliance officer; staff training; verification procedures; monitoring, risk analysis, and risk-based approach; internal audit.
If we have reason to believe that suspicious activity is occurring on your Account or that suspicious Transactions are being carried out or planned, we may, at our sole discretion: refuse access to Services; request additional information (e.g., KYC verification, source of funds, photo or video verification); block access to your Account; terminate this User Agreement without prior notice.
By agreeing to this User Agreement, you confirm that you legally own the Fiat Money and/or Digital Assets you use. We will not provide access to Services to Users who are citizens/residents of prohibited jurisdictions or Sanctioned Persons.
To create an Account and undergo verification (KYC), you must complete registration and provide all necessary information (including Personal Data and verification/KYC information) and accept this User Agreement (including AML/CFT Policy, Privacy Policy, and Fees). We may refuse to register and create an Account at our sole discretion.
Unless otherwise agreed in writing, each User may register only one Account. Joint intentional actions with related persons using Accounts with shared strategies are considered multi-account management and may result in termination of those Accounts. If you create multi-accounts in violation of this clause, we may terminate the second and subsequent Accounts. As a penalty, we may recover Funds from the balances of such multi-accounts.
By registering, you agree to provide requested information for identity verification. We will collect, use, and share this information in accordance with our Privacy Policy. You consent to our storing such information for the duration of the Account and for 5 years after closure. You also consent to our sending requests (directly or through third parties) necessary to verify your identity or protect you and us from financial crimes. You confirm that the information you provide is accurate. You must keep such information correct, complete, and updated. If we have reasonable doubt about the accuracy of your information, we may request correction or terminate your access. You are responsible for any losses if we cannot contact you at the email or address you provided. By registering, you grant us the right to send requests we deem necessary to confirm identity or protect against fraud.
The Account may only be used by the Person in whose name it is registered. We may restrict, freeze, or close the Account if we suspect it is being used by another Person. You must immediately notify us of unauthorized use of your credentials. You must set a username and password during registration and may change the password at any time. You agree that Account information is confidential and that you will not disclose it to third parties. You are solely responsible for protecting your Account. You must ensure the security of your password and credentials. You agree to: notify us immediately of any unauthorized use; comply with security mechanisms on the Website; log out at the end of each visit. We are not responsible for loss or damage from unauthorized use of your Account (including due to phishing or your negligence).
All Funds legally transferred to your Account in accordance with applicable law and this User Agreement belong to you. All operations on the Account are performed in accordance with your Orders placed through the Platform.
To make a Deposit, you must transfer funds in accordance with the data specified in your Account. We may request documents to verify the source of Funds. In such case, we will not credit Funds or accept subsequent Orders until you provide documentation meeting our requirements. The number of confirmations for Deposit of Digital Assets may vary by asset type. During the Deposit process, we may pre-display Funds on your balance, but they will not be available for Transactions (including Withdrawals) until the required confirmations are received.
We may set and change minimum/maximum limits for Deposits and Withdrawals at our discretion. If an amount less than the minimum Deposit is received, Funds will not be credited until you deposit an amount equal to or greater than the minimum. Amounts below the minimum may be accumulated and credited when the total reaches the minimum. If an amount exceeding the maximum is deposited, we may review the operation and credit or refund as appropriate.
To withdraw Funds, you must use the appropriate Account functionality. We reserve the right to introduce additional confirmation procedures. We may request additional verification measures (e.g., security deposit) in accordance with our AML/CFT risk policy. The Platform may restrict Withdrawals and Transactions for a period after changing profile data (including password or authorization method). Limits may apply after replenishment using certain methods. A confirmed Withdrawal is irreversible.
We will not initiate Withdrawal or Transaction from your Account without your proper instruction, except as provided in this User Agreement. We reserve the right to cancel Digital Assets on your balance if they are delisted and you did not withdraw them during the period we determine. Funds may be transferred using third-party services (financial institutions). If you use third-party services, the operation is performed under the terms of that third party. You are responsible for operations performed using third-party services. We are not responsible for the actions of third parties. You are responsible for all fees and assume the risk of incorrect payment details.
After executing an Order for the exchange of Fiat money for Digital Assets, it cannot be canceled or revoked. All Orders are final and cannot be refunded after crediting Digital Assets to your balance. After Funds are sent to your balance, they cannot be refunded under any circumstances. If you deposit Fiat and then exchange it for Digital Assets, the Fiat Deposit cannot be canceled or refunded. Our obligations are fully fulfilled after Digital Assets are credited to your balance. You will have no claims against us after such a Transaction.
Staking is a tool that allows Users to earn income by locking Digital Assets for a specified period under available plans. Plans differ in interest rate, terms, and minimum/maximum amount. After the lock-up period, your Funds with accrued income are transferred to your Account balance. Income is accrued in the Digital Assets in which the plan was opened. We never recommend, support, or sponsor any specific Digital Assets, pairs, or transactions. You are aware of the significant risks associated with digital asset markets. The Staking section may contain information about third-party offers. We do not provide financial, tax, legal, or investment advice. Any information about prices, quotes, forecasts, or past performance is for informational purposes only and does not guarantee future results. You agree that the Platform will not serve as the primary basis for any Transaction decision, and we are not your financial adviser or fiduciary.
If you detect suspicious transactions or actions (including Deposits, Withdrawals, or Orders unknown to you or not initiated by you), you must immediately notify us and follow our instructions. We reserve the right to block funds on your Account until the investigation is complete. We may block, cancel, or revoke an operation (including Withdrawal) that has already been completed, at the request of the financial institution involved or based on a suspicious activity report investigation. In such cases, you should cooperate and assist us in determining the reasons for such actions.
We apply Fees for Services provided on the Website and/or Platform. You unconditionally authorize us to charge the appropriate Fees from your Account. If you do not complete at least one Transaction, Deposit, or Withdrawal within six (6) calendar months, your Account will be considered inactive. We may apply a special fee to Inactive Accounts. We will try to notify you in advance, but such a fee may be charged regardless. If the balance is less than the Inactive Account fee, we may debit the entire balance. If there are no Funds on an Inactive Account, we may close it without your consent.
The Platform allows you to create Orders to buy or sell Digital Assets. By creating an Order, you invite other Users to conclude a Transaction on the terms specified. We unilaterally set the interface and types of Orders. You agree that an Order may be executed in full or in part. To create an Order, you must have sufficient Funds on your balance. You understand that Orders should be placed only after careful consideration. From the moment an Order is executed, the Transaction is irreversible. Transactions are executed immediately after matching buyer and seller Orders. You acknowledge that if the destination address, memo, or network is incorrect or unsupported, you may lose Funds. In such cases, you are responsible and we do not compensate such losses. We may set minimum and maximum Order amounts and other limits. You may use Vouchers (if applicable) to transfer Digital Assets. Vouchers must be used before the expiration date. We are not responsible for loss from use of Vouchers purchased from third parties. All operations are displayed in your Account. Pending Orders remain valid until executed or canceled. We reserve the right to set time limits for pending Orders.
The collection, storage, and protection of Personal Data are governed by our Privacy Policy. Please refer to that document.
By accessing or using the Platform and/or Services, you agree to comply with all applicable Laws and not to commit offenses. Without limiting the above, you agree not to: provide false or misleading information; use the Services for fraud or illegal activities; use the Services for money laundering, terrorist financing, or other illegal activities; prevent other Users from using the Services; use robots, scrapers, or unauthorized automated tools; use another User's Account; bypass access procedures; modify the Platform software; infringe intellectual property; use third-party Personal Data without permission; develop third-party applications that interact with the Services without our prior written consent. If suspicious Transactions are detected, access may be restricted for verification for up to 30 Business Days. We may suspend or terminate your Account for violation of this User Agreement.
Trading, Transactions, and storage of Digital Assets involve significant risks. Prices may fluctuate daily. Such fluctuations can increase or decrease the value of your Digital Assets at any time. Any currency, virtual or not, can be subject to significant price fluctuations or complete devaluation. There is the usual risk of losses from buying, selling, or trading. Digital Assets have special risks not typical for Fiat money. Unlike government-backed Fiat, Digital Assets are supported by technology and trust. There is no central bank to protect their value. Market "bubbles" or loss of confidence can lead to demand falling relative to supply. Trust may fall due to software changes, government measures, competitive alternatives, or technical problems. There may be other risks we have not foreseen. You understand that Transactions with Digital Assets are irreversible. You cannot cancel, revoke, or change any completed Order. You are responsible for the accuracy of Transaction details and bear the risk of losing Funds. We do not reimburse such losses. You guarantee that you are aware of the principles of working with Digital Assets and the risks, including volatility. By accepting this User Agreement, you acknowledge and accept all risks. We are not a broker, agent, or consultant and have no fiduciary relationship with you.
We are the sole owner of all rights in the Platform, Website, Data, trademarks, and all intellectual property. You receive no rights except limited rights we grant. You may not: modify, decompile, reverse engineer, copy, or create derivative works of the Platform. Subject to your compliance with this User Agreement, AML/CFT Policy, and Privacy Policy, you are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for the purposes set forth herein.
We have the sole right to change the Website and Platform at any time. We do not guarantee that the Website, Services, and/or Platform will be available without delays, failures, errors, or loss of information. We will make reasonable efforts to ensure access. We may suspend the Platform for maintenance and will make reasonable efforts to notify Users; prior notification may not be possible in emergencies. We are not responsible for damage from viruses, malware, phishing, or spoofing. You should use reliable antivirus software and verify the Platform address when logging in. Information on the Website may not always be accurate, complete, or up-to-date. We may change information without prior notice. You must verify information before relying on it. If you upload content, it must not contain false, misleading, illegal, copyrighted (without permission), obscene, or prohibited content. We may remove violating content. We cannot confirm the authenticity of content posted by other Users. You rely on such content at your own risk.
You may terminate this User Agreement and close your Account at any time after completing all incomplete Transactions, paying applicable Fees, and fulfilling all obligations. We may restrict access, set restrictions, temporarily suspend your Account, or block funds if: (a) there is a malfunction of the Website or Platform; (b) there is a security breach; (c) we suspect or detect violation of this User Agreement, AML/CFT Policy, Privacy Policy, or applicable Laws; (d) to comply with Law; (e) we detect unusual or suspicious activity or unauthorized access; (f) in connection with proceedings by authorities; (g) due to market conditions. We may immediately suspend your Account, block Funds, or close your Account if: we detect money laundering or terrorist financing; your Account is subject to criminal investigation; the Account is used by a Sanctioned Person; you materially violate this User Agreement; we are required to do so by court or authority. In case of termination due to fraud, AML violation, or material breach, we may cancel your Account data and/or impose a fine equal to your entire balance.
On the date of this User Agreement and each use of the Services, you represent and warrant that: you have read all documents provided in connection with the Services and understand that use will be governed by these documents; performance of this User Agreement has been duly approved; all information you provide is reliable and accurate; you can transfer or accept Funds from each Transaction; your performance will not violate applicable Laws; you have sufficient knowledge and experience to make informed decisions and will not rely on us as investment advice; the Person accessing the Platform is acting on their own behalf. We represent that we will provide Services with reasonable care and diligence.
To the maximum extent permitted by law, the Services, Platform, Website, and materials are provided "as is" and "as available." We expressly disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or secure. We do not guarantee that every Order will be executed. We are not responsible for: inaccuracies or omissions of Data; errors or delays in transmission; damage caused by another User's actions. To the maximum extent permitted by law, we shall not be liable for incidental, consequential, or similar damages. In no event shall our liability exceed the Fees you paid in the six months preceding the claim. We make no representations regarding the timeliness, accuracy, or completeness of Data. We do not recommend or guarantee any Digital Asset. Any price or performance information is for informational purposes only. You are solely responsible for your use of the Platform. We are released from liability for direct or indirect damages provided we have taken reasonable precautions and fulfilled our obligations. Nothing herein excludes liability for fraud or deliberate deception or where liability cannot be excluded by Law. The Platform may contain links to third-party websites. We do not control such websites and assume no responsibility for them. By performing an operation, you assume all risks. You have no right to claim cancellation of transactions from us. We do not accept refund or cancellation requests except as provided for special cases.
You agree to defend, indemnify, and hold us harmless from any losses, damages, expenses, claims, litigation, and legal costs arising from: misuse of the Website, Services, or Platform; your failure to fulfill obligations under this User Agreement; false representations or warranties; violation of any Law or third-party rights; use of your Account by any other Person using your credentials (with or without your knowledge).
This User Agreement is governed by and construed in accordance with the laws of the jurisdiction in which we operate. In case of disputes, the Parties will attempt to resolve them through negotiations. If the Parties fail to reach agreement, any dispute shall be resolved through binding arbitration in accordance with the rules of the arbitration body we designate. The place and language of arbitration shall be as specified in the arbitration rules. The decision is final and binding. Information about arbitration is confidential. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
You agree not to disclose Confidential Information concerning us obtained in connection with this User Agreement. This does not apply to information that was legally yours before the Agreement, was voluntarily disclosed by us, or is publicly known. We will not distribute information about Users except to our Representatives and employees in the normal course of business, or for bank/credit obligations. We may transfer your Personal Data to law enforcement, government agencies, or courts if: required by Law; required by authorities; we believe disclosure is necessary to prevent losses; to report alleged illegal activities; to investigate violations of this User Agreement.
All notices related to this User Agreement must be sent by email from the official address of one Party to the official address of the other. For you: the email or postal address in your Account. For us: the email or postal address indicated on the Website. Notices sent after 17:00 (UTC) or on a non-Business Day are deemed received at 9:00 (UTC) on the next Business Day. We may provide information and notifications through the Platform regarding Orders, Transactions, and Services. Such information is deemed received when it becomes available to you on the Platform.
This User Agreement and documents mentioned herein constitute the entire agreement between the Parties and supersede any prior agreements. We have the right to unilaterally change the terms of this User Agreement, Privacy Policy, AML/CFT Policy, and Fees. Changes take effect 3 (three) days after posting the new version on the Website. On each visit, you must familiarize yourself with the new version before using your Account. Continued use means acceptance of the new terms. If you do not agree, you must stop using the Platform and close all pending Transactions. If any provision is invalid or unenforceable, the remaining provisions remain in full force. Invalid provisions shall be modified to the minimum extent necessary to make them valid.
If we change our structure due to merger or acquisition, or our assets/business are acquired by a third party, we reserve the right to transfer information received from you, including Personal Data. You may not assign your rights and obligations under this User Agreement without our prior written consent. We may assign our rights and obligations to another person in connection with transfer of our assets or business, with at least five Business Days prior notice. By accepting this User Agreement, you give unconditional consent to such assignment and transfer, including transfer of your Personal Data and Funds.
We have the right to remove any coin/token from the Platform for reasons specified in the listing agreement or our policies. Having made such a decision, we will send a delisting notification to the issuer (or project team) fourteen (14) days before the Delisting procedure. We may delist based on: the coin/token is no longer supported; the blockchain has been compromised or has serious technical/security problems; new regulatory standards; serious legal problems; violation of this User Agreement or listing agreement; multiple complaints from Users; necessity to prevent fraud, manipulation, or illegal actions. The Delisting procedure begins by disabling Deposits and trading, specifying the Withdrawal deadline, and sending a Notification to Users who hold such coins/tokens. We will send Notifications via email and/or Platform messages. Users are responsible for regularly checking for Delisting updates. We provide a deadline of at least 30 calendar days for Users to withdraw coins/tokens. If you do not withdraw within this period, we may provide an additional period with a penalty. If the amount is less than the minimum withdrawal limit, you may not be able to withdraw. We will make reasonable efforts to reduce limits during Delisting. After the Withdrawal period and any penalty period, we may remove the coin/token from the Platform. Technical support and storage capability will cease, and all balances in delisted coins/tokens may be canceled without compensation.
This User Agreement is valid until terminated by one of the Parties. You may terminate at any time (after fulfilling relevant requirements) by stopping use of the Services and deleting all copies of software from your devices. We may unilaterally terminate this User Agreement at our discretion with at least 10 days prior notice. This User Agreement is written in English, and the English version has the force of the original. Any translation is for convenience only; in case of discrepancies, the English version prevails.
For questions regarding this User Agreement, please contact our support team through the Platform. We typically respond within 24-48 hours. For legal notices, use the contact information provided in our legal section.